Privacy policy

RenewRight (Wix app). Last updated 26 October 2026.

Who we are

RenewRight ("the app", "we") is provided by AI Tool Savers. Questions about this policy or your data: aitoolsavers@gmail.com.

Our role

For merchants who install the app, we decide how we handle the site and account details needed to run it (we are the controller of that data). For the merchant's customers, we process their details only to send and record the merchant's subscription notices and handle cancellation requests, on the merchant's instructions (we are a processor; the merchant is the controller). If you are a customer of a website that uses the app, that website's own privacy policy also applies.

What we collect

• Site details: the ID Wix gives your installation of the app, your plan, and the business details you enter in Settings (legal and trading name, address, email, phone, complaints and dispute-resolution details, reminder settings).
• Subscription details: for each recurring pricing-plan order, the customer's email address and name, the order ID, plan name, prices, billing interval, free trial, start, renewal and end dates, and status. We read these from Wix Pricing Plans and Wix Contacts.
• Notices: the content of each notice we send, when it was sent, the recipient, the email provider's message ID and a SHA-256 fingerprint of the content.
• Cancellation requests: the email address a customer enters on the "End my subscription" page, the optional reason they give, and when they confirmed.
• Technical data: IP addresses are used briefly in memory to limit repeated requests to the cancellation page. They are not stored in our database.

We do not collect payment card details. We do not use advertising or analytics cookies. The app sets no cookies.

How we use it

• To work out when each notice is due and send it by email on the merchant's behalf (contract confirmations, renewal reminders, cooling-off notices and end-of-contract notices).
• To let customers end a subscription online and email them a confirmation link and an end-of-contract notice.
• To keep a record of what was sent and when, so the merchant can show it if a notice is disputed.
• To cancel a plan in Wix when the customer confirms they want to end it.
• To provide support and keep the app secure. Wix bills merchants for paid plans of the app.

We do not sell personal data or use it for marketing.

Who we share it with

We use these service providers to run the app. They handle data only to provide their service to us:

• Wix, the platform the app runs on, and which handles app billing.
• Vercel, which hosts the app.
• Neon, which hosts the app's database.
• Resend, which delivers the notice emails.

Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by the provider's data-transfer terms (for example the UK International Data Transfer Addendum or the UK extension to the EU-US Data Privacy Framework). We may also disclose data if the law requires it.

How long we keep it

• We keep data while the app is installed, so that merchants can show which notices were sent.
• When a merchant removes the app, Wix tells us and we delete everything we hold for that site.
• When a merchant asks us to erase a customer's data, or deletes the customer's contact in Wix, we delete their name and email address, the content of notices sent to them, and the reason they gave for cancelling. We keep a record with no personal details (notice type, dates and content fingerprint) so the merchant can still show that a notice was sent.

Your rights

Under UK data protection law you can ask for a copy of your data, or ask for it to be corrected or deleted, and you can object to how it is used. Customers should contact the website they subscribed with first; we will help it respond. Merchants can contact us at aitoolsavers@gmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).

Security

Data is sent over HTTPS. Access to the database is restricted. Cancellation links are random, single-use and expire after 4 hours; only a one-way hash of each link is stored. Messages from Wix are checked for Wix's signature, and the app's dashboard only opens with a valid signed Wix link.

Changes

If we change this policy we will update this page and the date at the top.